Subscription, Cancellation & Refund Policy

Plans and renewal

Paid vendor plans are Basic ($9 monthly or $90 annually), Pro ($29 monthly or $290 annually), and Premium ($59 monthly or $590 annually). Annual plans are billed upfront for the full year. Paid subscriptions renew automatically at the selected monthly or annual rate until canceled. Taxes may apply.

Changing a plan

Higher-tier upgrades generally take effect immediately. Immediate changes may create prorated charges or credits, and Stripe displays the amount before final confirmation. Downgrades to a less expensive tier are scheduled for the next renewal. Annual-to-monthly changes are scheduled for the end of the annual term. You keep current plan benefits until a scheduled change takes effect.

Canceling online

Cancel online at any time through Vendor Dashboard → Billing → Manage Subscription. Cancellation prevents the next renewal and does not normally end already-paid access immediately; access continues through the paid billing period. You do not need to email or telephone us to cancel. In Billing, you can review or cancel a pending downgrade before it takes effect.

Refunds and payment failures

Payments are generally nonrefundable. We do not issue a partial-period cash refund merely because you cancel or schedule a downgrade, except where required by applicable law. If a payment fails, a seven-day grace period applies before paid subscription access ends, subject to successful payment recovery.

Founding 10 membership guarantees

These guarantees apply in addition to this policy, and only to a vendor's first Founding 10 purchase. For Founding 10 members, these guarantees take precedence over the "generally nonrefundable" language above. Both guarantees apply to your first year only and are not renewed. They do not apply to renewals, and they do not apply again if you cancel and later rejoin. Refunds are made only when you ask.

1. 30-day full refund. If you are not happy in your first 30 days, email billing@eventdecorpros.com and we refund your payment in full and cancel your membership. No questions asked.

2. No Leads, No Charge (first quarter). Zero leads in your first 3 months after your page goes live? That quarter is refunded. Send us your 48-Hour Page Launch form, with at least 3 photos, within 14 days of joining. Your first quarter is the 3 months starting the day your page goes live (or 14 days after you join, if you never send the form). If that quarter ends with zero leads, and you kept your photos, description and service area on your page the whole time, email billing@eventdecorpros.com within 30 days after the quarter ends and we refund that quarter ($47.50). You stay a member for the rest of your year. You can cancel anytime so it won't renew, but the rest of the year isn't refunded.

A lead is a quote request or message a host sends you through your Event Decor Pros page or the Request a Quote form. Calls or website visits are not counted because we can't verify them. Leads flagged as spam are not counted unless Event Decor Pros reviews them and finds they were real.

Prices are shown before tax; applicable sales tax is added at checkout. Except as stated here, the rest of this policy applies.

Other details

Complimentary grants are separate from paid subscriptions and do not automatically cancel, refund, replace, or otherwise change a paid Stripe subscription. We will communicate material pricing or policy changes as required by applicable law.

Billing questions: billing@eventdecorpros.com. We generally respond within 2–3 business days.

See our Terms of Service, Subscription, Cancellation & Refund Policy, and Privacy Policy.